Our complaints procedure
We provide modern, generalist, small-scale primary care in the Ommoord district. This care is “person-centered” and placed in the context of patients' specific living conditions.
Dissatisfied?
If you are dissatisfied, we would appreciate your discussion with us. If we are aware of your dissatisfaction, we can try to solve it for you.
If this is difficult for you or if you are unable to work it out with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer can try to mediate the complaint. The complaints officer does not take sides and therefore has no opinion. Everything you tell the complaints officer is confidential. You can use the complaint form on the SKGE website. The complaints officer may be reached at 088 0229190.
If you cannot reach an agreement with your doctor and with mediation by the complaints officer, you can request a ruling on your complaint from the GP Care Disputes Authority. This independent committee consists of a chairman (lawyer) and members on behalf of the patients and members on behalf of the general practitioners. The committee is assisted by an official secretary who is also a lawyer.
The arbitration board's opinion is binding. More information can be found in the folder in the waiting room and at http://www.skge.nl